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Terms & Policies

Copyright One Song Needle Arts patterns are copyright protected and may not be sold, given away, traded, shared, etc., for any reason.  When posting pattern images in the internet, the One Song copyright information must remain on the pattern image.

Terms of Sale:  Orders of downloadable digital files are not refundable or exchangeable.  If you do not own a Statler, IntelliQuilter, or other system that uses the file types we offer, please do not purchase our patterns. 

File types offered:  Statler-coded DXF, Statler QLI, Intelliquilter IQP, and JPG image files are included in the downloadable folders.  We do not offer a conversion service to any other file types. 

Payment options:  Our shopping cart utilizes PayPal.  You may process your payment using your PayPal account, or select the option to process your payment using your charge card, which is handled through PayPal.  

Receipt of orders:  Download links are delivered via email and should arrive within a few minutes of order placement.  Be sure to check your spam folder and ensure your mailbox is not full.  If you are experiencing difficulty downloading, please contact us before exhausting all download attempts allowed, as orders will need to be manually compiled and emailed, which will result in delay of receipt of your pattern order.  Patterns will arrive in zipped folders.  Please be sure your computer contains an unzipping program.  If you do not have one, they may be found in the internet at no cost.  It is recommended to SAVE all downloaded patterns on your computer and transfer a copy to your quilting system. 

Instructions on placing orders:  Check the main page of the website for the current promotion/sale, such as a "coupon sale"  and make a note of the coupon code.  In your shopping cart, double check all patterns and make sure quantities are all at '1.'  Click on "Coupon" and type in the coupon code.  Finalize payment through PayPal screen.  You may pay using your PayPal account or click on "PAY WITH A DEBIT OR CREDIT CARD OR PAYPAL CREDIT."  Fill in the information, and be sure all information is correct, including address, phone number, and email address.  After payment has been processed, you will have a choice to exit or go back to the website. 

Instructions on receiving and downloading orders:  An email will be sent to your email address box from One Song Needle Arts, LLC, entitled "DOWNLOAD LINK FOR YOUR DIGITAL ORDER FROM ONE SONG NEEDLE ARTS, LLC."  There will be a link to click on, which will take you to the download page.  Each pattern on your order will appear as a link.  Please read the instructions noted and use RIGHT MOUSE CLICK on each download link.  The zipped folders will be captured in your computer's default location, or you can change this to the location of your preference.  It is advised to create a folder in your computer called ONESONG patterns, where you can store all pattern files for safekeeping before transfering them to your quilting system.  ALWAYS retain copies of pattern files in at least 2 places in case of computer crashes, etc.  External modems and internet storage programs such as DROPBOX are advisable as well. 

Duplicate purchases:  Before placing orders for patterns, please check your pattern inventory to avoid ordering duplicates, which are non-refundable and non-exchangeable.  One Song patterns offered elsewhere have DK at the beginning of the code number, so be sure to check these as well. 

Customer Accounts:  This new website does not have customer accounts viewable by customers.  You will receive an email showing your order details as well as a receipt via PayPal on each order.  Please save this information in your computer or email account and/or print out for future reference.   

File conversions to other machine types:  Programs such as Art&Stitch may be used to convert One Song pattern files for use on other computerized longarm quilting systems and/or embroidery machines.  All copyright terms apply and file conversions must be done by the original purchaser only.  We offer no guarantees for successful file conversions.  Art&Stitch may be contacted for customer support and instructions on converting our pattern files. 

Replacement of lost pattern files (such as due to computer crashes, etc.):  Pattern orders from the original One Song website prior to October 2014 will no longer be replaced.  Please back up your pattern inventory to ensure safe-guarding your investment.  On orders placed through Digi-Tech, or the Digi-Tech managed One Song website during 2014 and 2015 (all Digi-Tech purchases will have "DK" at the beginning of the file code number), please contact Digi-Tech Patterns for assistance and their policies.  Orders placed directly from the One Song Needle Arts website beginning in May 2016 can be replaced.  However, there is a fee for this service and it is provided as our schedule permits.  It is each customer's responsibility to back up your pattern inventory and protect your investment.

How are One Song patterns digitized:  All One Song patterns are designed and digitized using arcs and lines.  Quilting systems automatically convert the files to polylines (multiple tiny line segments) in the QLI and IQP files.  Our patterns are enlarged on the files to allow for smoother stitching when sized appropriately.  When stitching intricate patterns, please adjust the stitches per inch to capture the pattern detail.  

Sizes of patterns:  Recommended pattern size is not provided since patterns may be set to any size to accommodate various project types. The stitchout quality will depend on stitches per inch as well as speed of the quilting system (see "How are One Song patterns digitized" for additional information).

Pattern Alterations:  We currently do not offer a pattern alteration service.  Please select patterns that will work with your project, unless you have the ability to make alterations yourself.  Purchasing customer may alter patterns - the same copyright terms apply.  Pattern files may not be sent to another person or company for alterations (or file conversions).  Patterns altered by customer may not be shared, sold, given away, etc.  Before altering a pattern file, be sure you have saved a copy of the original file, as pattern files are not replaced free of charge if the original has been altered and needs replacing.

Custom designs:  Suggestions and requests are always welcome.  Custom pattern design service is available as our schedule permits.

Pattern Quantity Usage:  You are permitted to use One Song patterns on unlimited personal and/or customer quilting projects.  Mass production of products made with OSNA patterns is strictly prohibited.

Policy Changes:  Policies may be revised at any time.  By purchasing patterns through the One Song Needle Arts website, you are agreeing to our policies.  

OSNA patterns from 2006 to 2015:  There have been several thousand One Song patterns created and offered from 2006 through 2015.  Digi-Tech Patterns carries a few thousand and the remaining have been permanently retired.  Many patterns in this new One Song website are "remakes" of popular older designs, and these have all been redigitized and redesigned. 

Catalogs:  In the past, we have offered catalogs, but these are no longer available.  If you have the older catalogs and are looking for particular patterns found in them, you may use the search feature in the One Song website to find the 4-digit code number.  If it is not showing up, this means the pattern is not currently available but may possibly be found in the Digi-Tech Patterns website. 





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