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Terms & Policies

One Song Needle Arts Products:  Our website provides digital files of computerized longarm quilting patterns.  All designs are created and digitized by Donna Kleinke (owner of One Song Needle Arts).  Digital embroidery machine file formats are not sold in this website or elsewhere for One Song patterns.

File types offeredStatler-coded DXF, Statler QLI, Intelliquilter IQP, and JPG image files are included in the downloadable folders of the single patterns and the sets and the 2 panto collections.  The OSNA PATTERN COLLECTION does not include the JPG images - this JPG Catalog is sold separately.   See WHAT'S NEW for these 2 postings.  We do not offer any other file types/formats, and a conversion service to any other file types is also not offered.  See policies below regarding converting files for your own use.  We also do not offer printed patterns for non-computerized quilting systems.

OSNA PATTERN COLLECTION - offered in March of 2022:  All terms/policies and copyright laws apply to the purchase of the full OSNA Pattern Collection as well as purchase of single patterns, sets and the panto collections.  Please see the Collection posting as well as the JPG Catalog posting for more information -  in the WHAT'S NEW category.

Copyright:  One Song Needle Arts patterns are copyright protected and may NOT be sold, given away, traded, shared, etc., for any reason.  When posting pattern images in the internet, the One Song copyright information must remain on the pattern image.  The full OSNA Pattern Catalog may not be posted in the internet.  See the Catalog posting for more information about sharing JPG images.

Terms of Sale:  Orders of downloadable digital files are not refundable or exchangeable.  If you do not own a Statler, IntelliQuilter, or other system that uses the file types we offer, please do not purchase our patterns.  There are a few computerized quilting systems that are able to use the Statler QLI files, such as Handi-Quilter Pro-Stitcher and QuiltPath - but guarantees are not given as we do not convert and sell the file formats specific to any systems other than Statler or IntelliQuilter.  Please purchase small quantities of patterns and test stitch before ordering large quantities.  If you do use the QLI files on non-Statler systems, you may contact your system representative for assistance, but you must have permission from OSNA to share a file with them for troubleshooting. 

Payment options:  Our shopping cart utilizes PayPal and PayPal/Braintree for charge card use.  You may process your payment using your PayPal account, or select the option to process your payment using your charge card. 

Instructions on placing orders:  Always check the main page of the website for the current promotion/sale, such as a "coupon sale"  and make a note of the coupon code to use in your shopping cart.  In your shopping cart, double check all patterns and make sure quantities are all at '1.'  Also make sure there are no patterns in your order that you did not intentionally add to the cart.   Click on "Coupon" and type in the coupon code.   Your cart should immediately calculate the discount and any applicable Wisconsin sales tax.

Receipt of orders:  Immediately upon order and payment processing, you will be able to download your pattern files.  Click on ACCOUNT on the top/right of your computer screen.  Your orders will be listed - click on the "arrow" to download files.  You will also receive an email notification of your order that you may print for your records or print your receipt from your Account.

Downloading Orders:   Orders placed beginning April 15, 2019 will remain in your Account for immediate and future downloading.  However, it is important to download and save your files in a backup system, etc. as quickly as possible.   Pattern files will be in zipped folders.  Please be sure your computer contains an unzipping program.  If you do not have one, they may be found in the internet at no cost.

Duplicate purchases:  Before placing orders for patterns, please check your pattern inventory to avoid ordering duplicates, which are non-refundable and non-exchangeable.  One Song patterns offered elsewhere in the past have DK at the beginning of the code number, so be sure to check these as well.

File conversions to other machine types:  Programs such as Art&Stitch may be used to convert One Song pattern files for use on other computerized longarm quilting systems and/or embroidery machines.  All copyright terms apply and file conversions must be done by the original purchaser only.  We offer no guarantees for successful file conversions, nor are we able to offer assistance.  Art&Stitch may be contacted for customer support and instructions on converting our pattern files.   You may also contact the representative of your quilting system/software for their recommendations on how to convert One Song patterns to your quilting system.   Be sure to tell them our DXF files are Statler-coded, as these are different than the typical DXF files. 

Replacement of lost pattern files (such as due to computer crashes, etc.):   It is each customer's responsibility to back up your pattern inventory and protect your investment.  Lost pattern files are not replaced by One Song Needle Arts.  Orders placed after April 15, 2019 may be downloaded again in your account, but do not use this as your only backup.   One Song patterns purchased prior to April 15, 2019 are not replaceable. 

How are One Song patterns digitized?:  All One Song patterns are designed and digitized using arcs and lines (as opposed to design programs that utilize polylines).  Some quilting systems automatically convert the files to polylines (multiple tiny line segments) in the QLI and IQP files.  Our patterns are enlarged on the files to allow for smoother stitching when sized appropriately. 

Stitching intricate patterns:  When stitching intricate patterns, please adjust the stitches per inch to capture the pattern detail, especially for patterns that contain pearls and bubbles, etc.  

Sizes of patterns:  Recommended pattern size is not provided since patterns may be set to any size to accommodate various project types. The stitch-out quality will depend on stitches per inch as well as speed of the quilting system.

Pattern Alterations:  Please select patterns that will work with your project, unless you have the ability to make alterations yourself.  We no longer offer a pattern alteration service.  One Song patterns are designed in AutoSketch, and our DXF files may be used to make your alterations, but we do not teach this or provide assistance.  Also remember that any alterations you make to One Song patterns are still copyrighted to One Song Needle Arts and follow the same copyright laws.   Only the purchasing customer may alter patterns.   Pattern files may not be sent to another person or company for alterations (or file conversions).  Patterns altered by customer may not be shared, sold, given away, etc.  Before altering a pattern file, be sure you have saved a copy of the original file, as pattern files are not replaced if the original has been altered and needs replacing.  This especially applies to purchases made prior to April 15, 2019.  Purchases made from April 15, 2019 to present - you may go back into your Account to download purchases made since this date.

Custom design requests:   We no longer offer a custom design and/or digitizing service. 

Pattern Quantity Usage:  You are permitted to use One Song patterns on unlimited personal and/or customer quilting projects.  However, mass production of products made with One Song patterns is strictly prohibited. 

Renting computerized longarm systems:   One Song patterns may NOT be stored on your quilting system that other people have access to, either through rentals or in classes you are teaching. 

Selling your quilting system?:  One Song patterns may not be included with the sale of your quilting system.  This also includes purchases of One Song patterns to convert and use on your embroidery machines.  One Song purchases are NOT transferable, which means the patterns are sold to "you" for your own use and not to your machine to be transferred to another person.

Policy Changes:  Policies may be revised at any time.  By purchasing patterns through the One Song Needle Arts website, you are agreeing to our policies.  At this time, there are no authorized dealers selling One Song patterns.  If you purchase patterns from someone other than through this One Song website, you are in violation of copyright laws.  If you see someone selling One Song patterns, either directly selling our files or having copied and digitized the files under their name, please report this immediately to One Song Needle Arts with as much information as you can.